Website Privacy Policy

Last Updated: 26/02/2026

1. Introduction
The Crown Hotel (Bawtry) Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.crownhotel-bawtry.com (“Website”). We comply with the General Data Protection Regulation (GDPR) and applicable local data protection laws.

By using our Website, you consent to the data practices described in this policy.

2. Data We Collect

a. Personal Data You Provide

We may collect personal data that you voluntarily provide, including:

Name
Email address
Telephone number
Billing/shipping address
Account login details
Any other information you include in forms or messages

b. Automatically Collected Data

When you visit the Website, we may automatically collect:

IP address
Browser type and version
Device identifiers
Pages viewed and interaction data
Date and time stamps

c. Cookies & Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies for analytics, personalization, and advertising. For details, see our Cookie Policy.

3. Legal Bases for Processing Personal Data

Under GDPR, we process your personal data only when we have a valid legal basis, including:

Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., newsletters).
Contract: Processing is necessary for a contract you have with us (e.g., order fulfillment).
Legal Obligation: We must comply with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving services) and does not override your rights.

4. How We Use Your Data

We use personal data to:

Provide, maintain, and improve our Website and services
Process orders and deliver products/services
Communicate with you (updates, support)
Personalize your experience
Conduct analytics and measure performance
Comply with legal requirements

5. Data Sharing and Disclosure

We may share personal data with:

Service Providers: Companies that assist us (hosting, analytics, payment processing)
Legal Authorities: If required by law or to protect rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent-Based Sharing: With your permission

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the EU/EEA/UK, including the United States. We ensure appropriate safeguards (e.g., Standard Contractual Clauses, Privacy Shield-equivalent mechanisms) are in place to protect your data in compliance with GDPR.

7. Data Retention

We retain personal data only as long as necessary for:

The purposes for which it was collected
Fulfilling legal obligations
Resolving disputes and enforcing agreements

Retention periods vary by data type and legal requirements.

8. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority

To exercise your rights, contact us at the details below.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Third-Party Links

Our Website may contain links to third-party sites not operated by us. This policy does not apply to external sites. We encourage you to review third-party privacy policies before using those sites.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have collected such data, please contact us to have it removed.

12. Contact Information

If you have questions or wish to exercise your rights, contact:

Data Protection Officer / Privacy Team
The Crown Hotel Bawtry
High Street, Bawtry, Doncaster DN10 6JW

Email: [email protected]
Phone: 01302 710341

13. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date at the top will reflect revisions. Continued use of the Website after changes signifies acceptance.

Hotel Privacy Statement

This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using our website our reservations telephone line and any other service you are consenting and agreeing to the practices outlined in this statement.

When and why is personal information collected?

Making a bedroom booking or a restaurant booking with us, enquiring about an event including the following:

By calling our Hotel
By visiting The Crown Hotel
Online at crownhotel-bawtry.com using our secure online booking system
By emailing The Crown Hotel
Via a third-party booking agent such as Booking.com or Expedia (please see their privacy policies for information on how your personal data is collected and used)

Personal information, including your name, address, contact number, email address, credit card number, expiration date and security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation / event or any requests.

Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards. Please note we will never ask you for your payment information via email.

We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication. For any correspondence regarding your event booking.

During your stay

Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.

We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.

For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.

You can opt into mailing via the following ways:

If you decide that you wish to opt out, you can do so by the following ways:

Website sign up form
When making a reservation online or over the phone
When checking into the Hotel
When ordering a gift voucher

Contact [email protected] and request to be opted out

Downloading a Brochure

If you complete any of our brochure download request forms on our website, your information will be sent to the relevant department to process your request. Personal information collected will be used to assist with your enquiry and to contact you for further assistance

CCTV

CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.

How is your personal information stored?

When making a reservation, your personal information is stored in our cloud-hosted central reservations property management system as a guest profile. This information is available to our central reservations and The Crown Hotel (Bawtry) Limited when you are making a booking and allows us to deliver the best possible service to you.

When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.

How long do we store your personal information?

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.

Employee access to your information

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

Non-Disclosure to third parties

The information and data we collect is important for The Crown Hotel (Bawtry) Limited and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.